Categories:
- Communication Enhanced Business Process (4)
- Technology (4)
- Telecom (12)
- Unified Communication (8)
- Email (1)
- Voicemail (2)
How to Calculate Your Unified Messaging ROI
Calculating the ROI on unified messaging is critical in understanding its business value, but the complex variables are difficult to quantify. By narrowing ROI down to its basic components, investment and revenue, you can determine your rate of return and make a solid business case.
Five Unified Messaging Mistakes That Can Cost You Thousands
Unified messaging has become more and more popular recently as business owners begin to see the correlation between this new technology and their bottom line. It is important to understand, however, that while the install and training may seem straight forward, inefficient practices and ill-informed decisions could end up costing your company more than you are saving. There are five common mistakes that new unified messaging users tend to make, and plenty of ways to avoid them.
ITFS vs. UIFN: Which is Better for Your Business?
Toll free inbound calling is a cornerstone of any modern customer service or sales business. Whether you choose to offer your customers an International Toll Free Service (ITFS) or a Universal International Freephone Number (UIFN) will depend on the unique needs of your company.
Are You Using Toll Free Inbound Calling Cost-Effectively? The 9 Questions to Ask Yourself
Toll free numbers used to be prohibitively expensive. However, more affordable options have become available as small and medium sized businesses began to exhibit a demand for this service. The challenge now is finding a cost-effective plan that suits your business needs. By asking yourself nine key questions, you can assess the quality of your current service and ensure that you subscribe to the most economical toll free calling package.
Smart IVR Can Save You Thousands And Providing Better Customer Service
A Smart IVR (Interactive Voice Response) Web-based interface with an ACD (Automatic Call Distributor) system can maximize and accelerate enterprise-wide call-routing capability. By directing calls to the appropriate agent according to pre-selected categories, Smart IVR initiates an automatic response in the appropriate medium - which could be voice, callback, e-mail or fax, among others - so that communications happen very quickly. For developers, this creates seemingly limitless opportunities to turn out voice/Internet telephony apps that can simplify business processes and easily scale across large enterprises.
Can You Really Save Thousands of Dollars Ugrading Your Voicemail?
There is time and money to be saved by upgrading your voicemail and integrating it with your business processes
Can Carriers Position Themselves To Be More Than Dumb Pipe Providers?
That 15 year-old phone on your desk is now a conduit for so much more than just simple POTS (Plain Old Telephone Service) transmissions. Carriers, service providers, and enterprises can now code their own voice-enhanced business processes that let users communicate instinctively and intuitively in whatever medium they prefer.
Where’s The Revenue In Voice 2.0
E-mail Demise Debated
Email isn’t going away either—even though the way people use it probably will surely change. Interesting article in Wired regarding the end of Email. We like this discussion—
Rumours of Voice Mail’s Death Greatly Exaggerated
Contrary to the common wisdom of the techno-pundits, voice mail is alive and not going anywhere soon